Support privacy

Updated September 26, 2026.

We collect your name, reply email, selected product and topic, subject, message, and optional device details to respond to your support request. We record a ticket reference, submission time, ticket status and email delivery status.

Tickets are stored privately through Supabase and are accessible to the Deck Box Arena owner. Email notifications are sent to cardboardcommander@deckboxarena.com through Resend when email delivery is enabled. The notification includes your submitted details and sets your email as the reply address. Your request is not published and does not sign you up for marketing.

To limit spam, we keep keyed digests derived from your email and network address in temporary rate-limit counters. The counters do not contain your raw network address and are cleaned up on later submissions after two days. Infrastructure providers may keep operational logs.

We retain tickets while handling support and as needed for follow-up. To request correction or deletion, email cardboardcommander@deckboxarena.com from the address on your ticket and include its reference. Please do not submit passwords, verification codes, full payment card numbers or private keys.